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Frequently Asked Questions

Find answers to common questions about our platform

Do customers need a mobile app?

Yes, customers can use either our mobile app or web version. Both are fully supported and provide the same functionality for scanning QR codes and managing points.

How is QR code security guaranteed?

Server-side validation prevents abuse and ensures each QR code can only be used once per customer per visit. We also implement rate limiting and fraud detection.

Can I customize the points system?

Absolutely! You can set custom point values for different purchases, create tiered rewards, and adjust the points-to-reward ratio based on your business needs.

Is there a setup fee?

No setup fees! We offer a free plan for small businesses and transparent monthly pricing for larger operations. No hidden costs or surprise charges.

How quickly can I get started?

You can be up and running in less than 5 minutes! Simply create an account, generate your QR code, and start rewarding customers immediately.

Do you offer customer support?

Yes! We provide email support for all users, priority support for paid plans, and dedicated support for enterprise customers. Our team is here to help you succeed.